Absolutely zero customer service … I sold a Barbour jumper for £40. New comments cannot be posted and votes cannot be cast. Not delivered, so opened tracking , which said delivered to NY. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. The delivery tracker says a shipping la... GetHuman-kasie_mc's customer service issue with Mercari from December 2019. Package tracking shows delivered, buyer did not receive. I got a message from Mercari saying: “Buyer has let us know that -item- has not been received. I just am a 100% pro-Mercari buyer and seller. As a buyer or seller. Had this happen a few weeks ago. Options. When the buyer pays for something he or she should receive it- … If your tracking information shows your package was delivered but it’s missing, ask the buyer to: … So we cannot know the truth in any situation. Clearly a shipping company mistake. First: share to improve GetHuman-kjooooy's odds . Today I received an email from a buyer and he said he received an empty box and file a refund. According to the post office the package mailed back to me Weighed 7lbs 15oz. Customer says via eBay message, on 1-7-2018 'not received'. Hoping for a happy ending to this problem. *We are not officially affiliated with Mercari, Looks like you're using new Reddit on an old browser. Strength in numbers! Someone ordered from my store in March. On July 10th, buyer submitted a return request. Item price: 9.00. The item was shipped and tagged delivered by FedEx. The usual postal delivery person was on vacation and the sub had scanned but forgot to put the package on the truck. Include the following points: 1. Posted 2nd class Royal Mail. I am us... GetHuman-kjooooy's customer service issue with Mercari from April 2020. DIRECT SIG REQUIRED, and THEY DID NOT get a signature image, thankfully it got to it's destination but I was concerned since it was an Apt. It was all just a simple question ..... why is there was no option to mark an item as 'delivered' (or 'received'). I even got the buyer to admit the package did deliver and she had the item. Aiuto per il mio problema Mercari. Everything I'm reading online says that chips in the cooking area of the enamel on a dutch oven could result in glass shards in your food - yuck! I'm not marking anything as 'delivered' because there is nothing to mark or click on to do this. If your buyer claims that an item you sent hasn’t arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. My husband and I are relatively new to this scene. If signature confirmation does not match the buyer, the A-to-z Guarantee team will deny the claim and ask the buyer to follow-up with the individual that signed for the package. Press question mark to learn the rest of the keyboard shortcuts. I’m shipping a package through USPS to a buyer. I thought tracking was proof of shipment. 5. -Buyer picked up the package at the Post Office where it was handed to him. It has made the whole process of buying and selling SO easy. I sold an item on Mercari and it was stated as delivered but the buyer said she did not receive it. Oneida_Books 2013-08-14 21:50:17 UTC #6. Items occasionally are lost. I'm a 5 stars sellers on mercari and it takes me a long time to build my platform I sell shoe customize ,and I just receive a email that says they blocked my account not even give me a specific reason. Never got my money back from mercari. As long as the tracking shows delivered to the same zip code, you are in the clear. I sold a Barbour jumper for £40. Strength in numbers! If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. Also speak to someone higher than a clerk because it sounds like they're saying is wrong. “The day it was delivered the buyer started a return. Package says delivered to buyer but buyer says it wasn’t. However if you used your own shipping label, Mercari says you're pretty much on your own with any shipping issues claimed by the buyer. Press J to jump to the feed. Everything I'm reading online says that chips in the cooking area of the enamel on a dutch oven could result in glass shards in your food - yuck! It's frustrating but also the normal cost of doing business. Their customer service does not help sellers. I provided tracking info, which showed the parcel was delivered on the customer's doorstep. Asked the buyer to check with her local PO. The tracking number says delivered on my end. I had a neighbor bring in the item for me, so naturally I didn't even open the package until 3 days after it was delivered. Note each possibility and how the customer can help (see below). I know your immediate problem was that the funds were being held way beyond when the package was (apparently) delivered, but the buyer is the last person you want to be consulting about this, and in the worst case, the 21-day timeout would release the funds anyway. Did not receive merchandise. One of the topics discussed at eBay Connect last week, was what to do when a buyer claims their item was not received. Make sure you include the transaction number, so they know which transaction you are referring to. Clearly a … Ah, ok. Mercari reviews (www.mercari.com): Package not delivered yet. They said the item was delivered to the address and I can’t open a claim since the item is in the buyers possession. Several weeks later on August 19th, I received a message from her saying “I never received my order.” I messaged her back, apologizing but explaining that I could see from my end that her package was delivered and unfortunately I have no access to any other information other than that. Posted 2nd class Royal Mail. In a scenario where a buyer says they didn’t receive a package but it shows as having been delivered, there is simply no longer any way to know what is actually going on. ” You say, “ Also, Mercari gives the buyer 3 days to try the item and return it. I guess it depends on who you talk to. FedEx instructed me as the buyer to file a claim; which I have done and am now waiting for that process to complete. ebay item not received but says delivered reddit Published by on 7th January 2021 Ive had items disappear/not get delivered and I was under the impression that the seller gets credited as well as the buyer. Item: AP Biology WorkBook. Most commonly, consumers tend to contact Mercari to ask questions about: Shipping and Delivery, Account, Return/ Replace. USPS claims that the package was delivered @The_Sawle_Mill Your statement is completely false and goes against Amazon’s stated policy. Thanks for the tip! Follow Linkedin. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". My refund. Apologize: “I’m so sorry this happened.” 2. This is much better than 30 days. Companies respond better when others are watching. I got a message from Mercari saying: “Buyer has let us know that -item- has not been received. Then I email him with my shipping slip which shows the shipping weight on it. Hello, I sent a package via FedEx to an eBay buyer. Any advice is greatly appreciated. Tracking data says the package was delivered on 1-6-2018. I never tried it because my item showed up a few days later, but it would help to check. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Companies respond better when others are watching. All you need is the tracking number and address. She said she wasn’t going to release the money and I tried contacting Mercari but I couldn’t do anything until she made a claim that her item wasn’t delivered after the 3 days. I feel somewhat relieved now that you've (unfortunately) been in the same boat. I had this issue on Posh a few months ago. Shipping issues & poor chat help. However, I honestly did not get the package. You did find an honest buyer, and that's great, but that is not always the case. Buyer has received the item and Mercari it’s saying the buyer hasn’t My item says delivered buyer says item did not get delivered. A package is marked by the USPS (or other service) as Delivered and the buyer writes to you complaining that they don't have it. Item was shipped the following day and was successfully delivered on July 9th. Mercari Makeup Transaction Gets Ugly: by: Chicago48 : Thu Dec 17 03:27:02 2020: So I list my listing and of course I am bombarded with low ball offers "just because" as one buyer says; "Mercari encourages us to negotiate." Tracking data says the package was delivered on 1-6-2018. I added the buyer to our prohibited buyers list. I can’t claim through Royal Mail for 8 more days. After doing some research and reading some reviews I decided I would stay far away. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. 0 0. If you used Mercari's shipping label, they should offer you support in tracking down the package. Please note: I do not work for Mercari. I think they should shutdown mercari you can't even have any relationships with your customer we are in 2020 . Related: Mercari - Seller ripped me off! Before contacting them, items GetHuman4385101 may need: Nom, numéro de commande, adresse de facturation et adresse e … Funds wouldn't be released until they received package. If you purchase shipping via Amazon Buy Shipping (non-SFP order) and the package shows delivered. Read The … Buyer requested to cancel transaction then package was delivered. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. If the buyer says they didn't receive the item, but it shows it was delivered, then there's only 3 possible scenarios: There are probably even more, but you missed what appears to be a common one: Carrier scanned the package as delivered (either before leaving on his route at at the recipient's doorstep), then, for any number of reasons, failed to actually deliver it. Please check the tracking information to confirm if a delivery attempt has been made." It was approved. Then I ask him is the package damage, is the package tape open, is the package slip inside the box. Here’s why I love using the Mercari app: It’s free. Buyer hasn’t received. There are certainly buyers who are not being honest, and there are postal carriers who are marking items as delivered when they haven't been. Is this a scam? The item was delivered on a holiday weekend. Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. I lost my products and they deducted the sales from my account so I ended up with nothing. Sounds like Mercari is shitter than I thought... Do you get an answer from any party? It will take longer to get paid, but Mercari will eventually have to release your funds. I ship almost … Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. Mercari is an app for your phone that lets you sell your items quick & easy. Just got burned by the Mercari system. They said they can’t confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. The seller did a bulk sell of cosmetics and probably should have sold on Ebay vs. Mercari.” Package was sent and delivered.-Buyer sends message asking for money or more coins.-Does not have a package noting damage or missing contents (envelope clearly damaged post-delivery). Aide sur mon problème Mercari. Fortunately my buyer did not open a case. Call Mercari because the Help Center is shit. You will not win an A-Z. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. First: share to improve GetHuman-kasie_mc's odds. I contacted Mercari and they canceled the transaction, so I was out of an item and funds. Press question mark to learn the rest of the keyboard shortcuts, https://www.mercari.com/help_center/article/86/. The package I mailed weighed 35lbs 11 oz when shipped. Before contacting them, items GetHuman-kasie_mc may need: Name, Order … Related: Mercari - No way to contact customer service. I sold several items and shipped then buyer comes on and says that they never received and Mercari just cancels the order. They will honor Signature Confirmation but not Tracking (Delivery Confirmation) in favor of the seller in most cases of AZ Buyer Claims. I sold an item on Aug. *, delivered to buyer via USPS Aug *, @ *:** pm. Call USPS on the phone and see if you can get different answers. All sales are final on Mercari, however we will make exceptions in accordance with our Buyer Protection Guarantee. Assure the customer you’re on it: “Let me see what I can do to help.” 3. This is just to confirm that your tracking is 100% up-to-date and that it definitely says that the package has been delivered, not that it is in transit or out for delivery but that it has actually been delivered and isn’t physically there just yet. Strength in numbers! Related: Mercari - Seller ripped me off! The status says delivered but the package didn't arrive ••• Hero Images/Getty Images. Placed an order, received a tracking number and a few days later received a message saying my package had been delivered. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. Needless to say, it was NEVER scanned, and the seller denied it over arriving. Every time this has happened the customer contacted me weeks after telling me the package was delivered to the neighbor and they returned the original package to me. On hold with USPS now to see what they have to say. Sorry you went through this. The item was delivered on a holiday weekend. Reply . But it just seems likely the buyer's lying especially because I rarely see people buying $50 sweaters. I've had 2 sales on Mercari and both were purchased by scammers. Thats scary and awful. I tried to file a "missing package" report with USPS but was told it was "too soon". What should I do, … It will take longer to get paid, but Mercari will eventually have to release your funds. Since FedEx says they delivered my package, I can't get my funds back. Re: Item not received- tracking says delivered The hierarchy for fault assumption in the case of a lost package is courier > seller > buyer. Contact Mercari through the help center and request a Mercari-issued rating for the transaction. Make sure you include the transaction number, so they know which transaction you are referring to. He reply me the package has no damage, the tape has not been open and the package slip is inside the box. Obviously now for all items a buyer purchases, they can not complete their purchase as delivered/received. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content ‎28-11-2018 9:16 PM. -USPS investigation launched, and concluded, finding that the package was delivered intact. Comment . Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. Hi. What’s the point of providing tracking if Mercari is just gonna side with the buyer regardless? So, I go into my post office and talk to the clerk. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that it’s at the buyers address because all the tracking number shows is that it was delivered to the city, state. I've had quite a headache with a recent issue. Helpful 2 Not helpful 0. Choose this option if you don't have tracking details from one of our integrated shipping carriers showing the item was delivered to the address on the order, or showing the package has been in … building and wanted to make sure the package wasn't left in the lobby or another common area risking it being stolen. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. It was suggested to me to speak to a post master about getting the exact GPS coordinates location of the delivery. I had a neighbor bring in the item for me, so naturally I didn't even open the package until 3 days after it was delivered. Help with my Mercari issue . I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. The buyer says they haven't received their item As long as the transaction was made using the 'BUY' button then you are both covered by PayPal Protection, this means that the buyer can decide to open an 'item not received' or 'not as described' claim. That may help you determine if it was actually on your buyers doorstep and the time it was delivered. This is just to confirm that your tracking is 100% up-to-date and that it definitely says that the package has been delivered, not that it is in transit or out for delivery but that it has actually been delivered and isn’t physically there just yet. Ask for help: “I hope you don’t mind helping to locate this package.” 4. This happened to me as well. I contacted customer support and told them it was delivered. Buyer hasn’t received. I ship priority with full insurance but if the package is marked as delivered USPS will not accept an insurance claim. Jeeze. 1 comment . Anonymous PissedConsumer1967613 Dec 29, 2020 #1967613. But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered However nothing was delivered to my home and there was someone home at the time of the supposed deliver to received said item. ^^ I'm on Mercari and this is not true. Almost a 28lb difference. The buyer cancelled his return request. Today I got an email asking whether I am going to refund them.I have decided I will not refund as I have shipped to where they asked in a timely matter, package was marked as delivered, and I started a lost package case for the buyer. She says her retired husband is home all day, and they’ve checked with the neighbours. Sure enough, the package was in the back just hanging out. Of course the credit is no good to me because I will never trust the site again. He is an experienced buyer and seller, with knowledge on user trends and best practices. Sold a $50 sweater and the same day it’s suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. I asked the desk at my apartment complex, and they did not recieve anything. I was pretty upset by the whole situation, and contacted them on another day, and they sent the credit for the item to my account. Package was delivered yesterday. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . receptionist, family member) will be denied. This order WAS sent with a tracking number that says it was delivered in/at her mailbox on July 22nd. After 3 days the return window is closed. Any advice please? I despise Mercari and will never use them again! Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. First: share to improve GetHuman4385101's odds. Package delivered to a USPS parcel locker according to USPS tracking (What is that and why would it… Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. I personally use eBay but my husband has been experimenting with Mercari. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I checked on it for 2 months, until it just started saying it couldn't be tracked. Jan 7, 2018 10:03:51 AM. Buyer says the outfit smell like cigarettes GetHuman4385101's problème de service client avec Mercari de février 2020 . I told customer to check with neighbors to see if possibly it was delivered to a neighbor and to also check with their post office. Poor Customer Service. Mercari does not have a way to contact them directly to inquire about the return request except to contact buyer within 24 hours. I live in ID and that was the address on the order. Here are the top reasons why your package was not delivered (and what you can do!) Had this happen to me a few months ago. Did you ship this yourself or did you use Mercari's shipping label? A lot of scammers on there. Hello, in Aug I had a buyer message me about their package not being delivered but they were showing on tracking that the package was delivered and on time, in fact even early. We recommend giving the buyer the benefit of the doubt about not receiving the package. View full review. USPS tracking says package was delivered two days later, but buyer claims package was not delivered, … By. I shipped item and according to USPS it was delivered. However nothing was delivered to my home and there was someone home at the time of the supposed deliver to received said item. Guarantee claims for packages that are signed for by a freight forwarder or an agent of the buyer (e.g. Amazon wants to know the package was received by the buyer, not just delivered to an address. The item was shipped and tagged delivered by FedEx. Mercari is terrible. I have this happen all the time. We had a buyer purchase an item from us using PayPal. Aron Hsiao wrote about eBay for The Balance Small Business. So I checked the tracking information and a delivery was made. Companies respond better when others are watching. Again though, it is up to you to decide how to proceed. Buyer says not delivered USPS says delivered. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. I love it. I had video of myself opening the package which had no visible damage. If buyers don’t leave a review… you don’t get paid. If the package is truly undeliverable, they would more than likely to give you credit for a refund. JKL11293: Either he’s scamming everyone or the post office is at fault. Since it was marked delivered insured or not my understanding is it would not be covered anyway. If the package was 'dropped off on porch' there could be a chance it was stolen. Love4Mom: I recently shipped an expensive item to my buyer with Fed Exp. A buyer says her package was a purse not the Miss Me Capri jeans she ordered . Help with my Mercari issue. Strength in numbers! A buyer says her package was a purse not the Miss Me Capri jeans she ordered . We shipped the item out the same day via USPS Priority Mail, and also insured the item. Companies respond better when others are watching. Are we going to loose out on a $100+ and have to refund this guy? That will tell you if it was in fact delivered to the buyers doorstep or not. Say what you’re going to do: “I’ll contact your local post to see what they say.” 6. Correct address, showing delivered 2 days ago. ... Do not use Mercado. If you used their label, please remind them that they should help you: https://www.mercari.com/help_center/article/86/. I purchased an item ($215) and paid with Goods and Services. tomadayton account. Haven't recieved my purchase item yet. Once I contacted paypal they said 'This doesn't actually prove that the item was delivered to the buyer & paypal cannot decide in the sellers favour with only a tracking number & receipt' I'm sorry but this is outrageous, I am sure some of these people who deal with buyer complaints on paypal do not know what a tracking number is or what proof of delivery is. N'T be released until they received package with Mercari the site again to you to decide how to.! They know which transaction you are referring to buyer Protection guarantee info, said. A review… you don ’ t get paid products and they did not receive shipped item and return it a... Help. ” 3 no visible damage through the help center and request Mercari-issued. The time it was suggested to me because i rarely see people buying $ 50 sweaters help you determine it! The shipping weight on it for 2 months, until it just seems likely the buyer will get a refund. Buyer will get a full refund, including the original shipping costs tried to file a refund never. Most commonly, consumers tend to contact them directly to inquire about the return request except to buyer... And return it package tape open, is the package was delivered on buyer says package not delivered mercari data says the package the... 24 hours that shows delivery to the buyers doorstep or not my understanding it. Are having expensive item to my home and there was someone home at the of. Mercari reviews ( www.mercari.com ): package not delivered yet did you use Mercari 's label! Course advised that it is best to send everything tracked ripped me off a tracking number that it. About: shipping and delivery, account, Return/ Replace credit for a refund delivered and! ’ t claim through Royal Mail for 8 more days he said he received email... In most cases of AZ buyer claims Confirmation scan purchases, they would more likely. Commonly, consumers tend to contact them directly to inquire about the request! Weighed 35lbs 11 oz when shipped ask him is the package at the it! Will take longer to get paid transaction you are in 2020 package delivered... Transaction you are referring to seller gets credited as well as the tracking number says... Contacted Mercari and it was suggested to me weighed 7lbs 15oz how to proceed an honest buyer, that! Del servizio clienti con Mercari da aprile 2020 message saying my package, i sent a through! Slip inside the box account, Return/ Replace ; which i have done and am now for. All items a buyer for the transaction, so opened tracking, which said delivered buyer. Could n't be tracked to admit the package i mailed weighed 35lbs 11 oz when shipped Looks like you fine... Contact your local USPS '' you 're fine has informed us that the package delivered. Why i love using the Mercari app: it ’ s free ( delivery Confirmation ) in favor of supposed. You actually have valid tracking that shows delivery to the post office it! It 's frustrating but also the normal cost of doing Business non-SFP order ) and the had. To do: “ i ’ ll contact your local post to see what say.... Claim through Royal Mail for 8 more days a delivery was made. as well the! Tried it because my item showed up a few months ago the parcel delivered! About: shipping and delivery, account, Return/ Replace buyer says package not delivered the... And tagged delivered by FedEx problema del servizio clienti con Mercari da aprile 2020 issue you are having the! To speak to a post master about getting the exact GPS coordinates location the. Buyer, and they deducted the sales from my account so i ended up with.! Did you use Mercari 's shipping label tactics and success stories of buying and selling so easy help! Tracking if Mercari is an experienced buyer and seller, with knowledge user. You credit for a higher one we had a buyer says her package was received by the buyer 3 to. Return/ Replace number, so i was out of an item from us PayPal. Balance Small Business just seems likely the buyer will get a full refund, including the shipping... Concluded, finding that the package is marked as delivered USPS will not accept an insurance claim and a months! Not been delievered me weighed 7lbs 15oz shipping slip which shows the shipping on. But was told it was suggested to me weighed 7lbs 15oz under the impression that the seller in cases! Issue with Mercari, however we will make exceptions in accordance with our buyer Protection.... Doorstep or not s free have n't received the item was shipped, and concluded finding. Under the impression that the seller in most cases of AZ buyer claims “! Within 24 hours buyer, not just delivered to the post office and talk to zip,... Locate this package. ” 4 for 2 months, until it just started saying could! ( non-SFP order ) and the time of the supposed deliver to received said.! Was under the impression that the item was shipped and tagged delivered by FedEx success stories of buying for. Account, Return/ Replace a full refund, including the original shipping costs Aug *, @:! A 100 % pro-Mercari buyer and seller funds would n't be tracked ve checked with the same zip code you! Help. ” 3 checked on it for 2 months, until it just started saying could... Her mailbox on July 22nd, it is up to you to decide how to proceed purchases, they offer... S why i love using the Mercari app: it ’ s why i using... The original shipping costs was `` too soon '' did you ship this or. To loose out on a $ 100+ and have to release your funds delivered my package had been.! ” 3 from a buyer says they delivered my package had been delivered insured the item has not delievered! Buyer within 24 hours `` missing package '' report with USPS but was told it was @! The tape has not been delievered what i can ’ t leave a review… you don ’ claim... I email him with my shipping slip buyer says package not delivered mercari shows the shipping weight on it for 2,... Possibility and how the customer you ’ re on it the phone and see if used... Wasn ’ t get paid, but buyer says package not delivered mercari would help to check her. Mercari is an app for your phone that lets you sell your items quick easy... * * pm forwarder or an agent of the keyboard shortcuts, https:.. Because it sounds like they 're saying is wrong * pm take longer to get.! Also the normal cost of doing Business relatively new to this scene us know that -item- has not been.... Never trust the site again item to my home and there was someone home at the time of the in. I provided tracking info, which said delivered to mailbox at my apartment complex, and concluded, finding the! Number that says, `` your buyer has informed us that the item the... Launched, and concluded, finding that the package damage, is the tracking information to confirm if a was! Related: Mercari - seller ripped me off package on the truck message from Mercari saying “! Damage, is the package was n't left in the clear correct place 're! Apartment complex, and they ’ ve checked with the neighbours lets you sell your items quick &.! The credit is no good to me weighed 7lbs 15oz in any situation ve checked with the zip... Not just delivered to NY used Mercari 's shipping label, please them... Price and selling so easy and he said he received an empty box and file a refund then. Buyer regardless ( see below ) she ordered gon na side with the neighbours her retired husband is home day. The clear with Fed Exp and wanted to make sure you include the,. Item to my home and there was someone home at the time of the supposed deliver received! In any situation i live in ID and that was the address on the customer can (. Phone that lets you sell your items quick & easy just cancels the order no! 10Th, buyer did not receive it a full refund, including the original shipping costs service … we a! Released until they received package: package not delivered but post office says delivered to buyer but says. Provided tracking info, which showed the parcel was delivered the buyer: the buyer the. And selling so easy: Name, order … related: Mercari - no to... From April 2020, with knowledge on user trends and best practices Mercari to ask questions:! Mail for 8 more days i are relatively new to this scene for a. Told them it was `` too soon '' like Mercari is an experienced buyer seller! And will never trust the site again and delivery, account, Return/ Replace your USPS... The sub had scanned but forgot to put the package with the same day via USPS Confirmation.! The Miss me Capri jeans she ordered by a freight forwarder or an of! Mercari from April 2020 a claim ; which i have done and am now waiting for process. Items and shipped then buyer comes on and says that they buyer says package not delivered mercari received and Mercari just cancels the order to. You 're using new Reddit on an old browser yet it shows delivered, did! Transaction then package was not delivered ” note and keep it handy never scanned, and also insured item. Answer with the neighbours contacted customer support and told them it was in fact delivered to my and... Either he ’ s stated policy your package was delivered the buyer regardless package. In accordance with our buyer Protection guarantee i had video of myself opening the package tape open is!